Privacy Policy PK7

1. Introduction

Pk7 is a trusted and licensed online gaming platform operating under a valid international licence. We understand that your privacy is more than a formality — it is a fundamental right we fully respect. This Privacy Policy clearly explains how we collect, process, store, and protect your personal information when you use the pk7 website, mobile app, and all services offered under the pk7 brand.

This policy applies to all registered users and visitors accessing our platform. We encourage you to read this document carefully and contact our support team if you have any questions.

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2. Information We Collect

Pk7 collects only the information necessary to deliver the best service to you. Generally, the data collected falls into two main categories:

Information you provide directly:

• Full name, date of birth, and national identification number (MyKad / Passport)
• Email address and mobile phone number
• Bank account or digital wallet details for deposit and withdrawal purposes
• Identity verification documents uploaded during the KYC process
• Any communications you send to our support team

Information collected automatically:

• IP address and device information (operating system, browser type)
• Activity logs and transaction history within the platform
• Cookies and similar technologies to enhance user experience
• Gaming history and platform usage habits

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3. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. pk7 does not use your data for purposes unrelated to platform operations. The following are the primary purposes of data use:

• Identity and account verification — ensures your account can only be accessed by its rightful owner through a secure KYC process
• Financial transaction processing — facilitates deposits, withdrawals, and other financial activities within the platform securely
• Customer support — enables our team to understand your issue and provide an accurate resolution
• Platform Security — detect and prevent fraudulent activity, money laundering, or account abuse
• Service improvement — analyzes usage patterns to enhance your gaming experience
• Promotional communications — send information about promotions, bonuses, and platform updates (you may unsubscribe at any time)

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4. Sharing Information With Third Parties

Pk7 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, in certain situations, we may share data with the following parties:

• Payment service providers — to process your deposit and withdrawal transactions securely
• KYC verification partners — a recognized identity verification service provider compliant with high security standards
• Relevant authorities — where required by law, court order, or official investigation by a regulatory body
• Technical infrastructure providers — cloud computing companies that help run platform operations under strict confidentiality agreements

All third parties we work with are required to comply with data protection standards equal to or higher than those we apply ourselves.

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5. Cookies and Tracking Technologies

The pk7 website and app use cookies to enhance your experience. Cookies are small text files stored on your device when you visit our platform. We use the following types of cookies:

• Essential cookies — required for core platform functions such as login and session verification
• Performance cookies — helps us understand how users interact with the platform for continuous improvement
• Functional cookies — saves your preferences such as language, region, and display settings

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain functions on the pk7 platform.

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6. Data Security

Your data security is pk7's number one priority. We implement multiple layers of technical and organisational protection to keep your information safe at all times:

• High-level data encryption (SSL/TLS 256-bit) for all data transmissions
• Continuous security system monitoring 24 hours a day, 7 days a week
• Strict internal access controls — only authorised personnel may access sensitive data
• Regular security audits by independent experts to identify and address any vulnerabilities
• Two-factor authentication (2FA) available for all user accounts
• Integrated data backup to prevent data loss due to system failures

While we take all reasonable precautions, no system can be guaranteed 100% secure. We therefore encourage you to also take personal protective measures, such as using a strong password and never sharing your login credentials with anyone.

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7. Your Rights as a User

Pk7 respects your rights over your personal data. You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — update or correct inaccurate information in your account
• Deletion — request deletion of your personal data subject to applicable legal requirements
• Restriction of processing — request that we limit how we use your data under certain circumstances
• Withdraw consent — opt out of receiving marketing communications at any time without penalty

To exercise any of the above rights, please contact our support team via email or the Live Chat channel within the platform. We will process your request within a reasonable timeframe.

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8. Data Retention Period

We retain your personal information only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulatory obligations. Active account data is generally retained for the duration your account remains active. Following account closure, certain data may be kept for a period defined by legal compliance requirements before being securely deleted from our systems.

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9. Changes to This Privacy Policy

Pk7 reserves the right to update or modify this Privacy Policy at any time. For any significant changes, we will notify you via an in-platform notification or to your registered email address. The latest update date will always be displayed at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.

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10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact our team. We are committed to addressing every inquiry seriously and in a timely manner.